Returns and Exchange

RETURNS/ EXCHANGES

We pride ourselves on using the highest quality leather in the world. Since leather is a natural material, each product can have its own unique characteristics and as such can have slight color, texture, and grain variations. Our products are designed to scuff, patina, and show the adventures that you take them on. If you have any questions or concerns feel free to reach out to us.

  • We accept returns postmarked within 30 days of the delivery date.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. 
  • Please note that returns take up to 10 business days to be processed once received by our returns center.
  • Returns must be received in new condition; unused and unaltered. Products that show signs of wear are not eligible for return, exchange, refund, or store credit.
  • When exchanging an item that was purchased using a promotional code, the original value of the product will be applied for exchanges of equal or higher value. 
  • Final Sale, personalized and international items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Original shipping is non-refundable.
  • All products in the "Last Call" section are only eligible for exchange or store-credit.
  • PERSONALIZED ITEMS, INTERNATIONAL ORDERS, AND SAMPLE SALE ITEMS ARE FINAL SALE.
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
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Our Responsibility

● Faulty Product: If the product has a manufacturing defect.

● Wrong Item Sent: If we send you the wrong product, color or size.
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Your Responsibility

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

For example: Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

Return / Exchange Process

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
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Exchange Request Instructions

Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
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2. Send an email with the subject line “Order # “YourOrderNumber” Replacement
Request” to contact@algents.com
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1. Please include the following:
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- The photo(s)
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- A specific description of the issue
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- The Order Number - If there are multiple products in an order, identifying
the product with the issue
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Our support team will respond within 1 business day and Return Instruction
will be provided.
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All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
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Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc.
We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item
free of charge. We also provide full refunds in instances of defective or damaged
goods.
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Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@algents.com