Returns and Exchange
We pride ourselves on using the highest quality leather in the world. Since leather is a natural material, each product can have its own unique characteristics and as such can have slight color, texture, and grain variations. Our products are designed to scuff, patina, and show the adventures that you take them on. If you have any questions or concerns feel free to reach out to us.
- We accept returns postmarked within 30 days of the delivery date.
- Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
- Please note that returns take up to 10 business days to be processed once received by our returns center.
- Returns must be received in new condition; unused and unaltered. Products that show signs of wear are not eligible for return, exchange, refund, or store credit.
- When exchanging an item that was purchased using a promotional code, the original value of the product will be applied for exchanges of equal or higher value.
- Final Sale, personalized and international items cannot be returned, refunded or exchanged.
- Gift cards cannot be returned or refunded.
- Original shipping is non-refundable.
- All products in the "Last Call" section are only eligible for exchange or store-credit.
- PERSONALIZED ITEMS, INTERNATIONAL ORDERS, AND SAMPLE SALE ITEMS ARE FINAL SALE.
● Faulty Product: If the product has a manufacturing defect.
For example: Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process